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Peoplecert ITIL Foundation (Version 5) Sample Questions (Q66-Q71):

NEW QUESTION # 66
Which BEST explains why an organization might choose to engage external suppliers?

Answer: A


NEW QUESTION # 67
Performing routine tasks such as backups, monitoring, and capturing and processing events is part of which of the following activities?

Answer: D

Explanation:
The operate activity includes performing routine operational tasks such as backups, monitoring, and capturing and processing events to ensure that services function as expected in the live environment.


NEW QUESTION # 68
Why is it important to seek feedback before, during, and after each iteration?

Answer: C

Explanation:
Seeking feedback before, during, and after each iteration ensures that the work remains aligned with evolving needs, priorities, and environmental changes, enabling timely adjustments and continuous improvement.


NEW QUESTION # 69
Which of the following dimension of product and service management addresses organizational and cross-organizational workflows?

Answer: A

Explanation:
The dimension that addresses organizational and cross-organizational workflows is value streams and processes, so option D is correct. ITIL uses this dimension to focus on how work is organized, coordinated, and performed to enable value creation. It includes flows of activities, information, and artifacts within the organization and across organizational boundaries. This dimension is especially important because value is often created through complex interactions among multiple teams, suppliers, and systems. By understanding processes and mapping value streams, organizations can identify delays, bottlenecks, and waste while improving coordination and outcomes. Partners and suppliers focuses on external relationships, organizations and people focuses on structure and skills, and information and technology focuses on enabling systems and data. The workflow dimension is therefore value streams and processes.


NEW QUESTION # 70
Which of the following describes a management practice?

Answer: A

Explanation:
A management practice is best described as a set of organizational resources and capabilities designed to perform work or accomplish an objective, which makes option B correct. In ITIL, a practice is broader than a process. It includes not only activities and workflows, but also roles, competencies, information, technology, partners, and other resources needed to perform effectively. This reflects the Four Dimensions and ITIL's holistic approach. Option A and D describe value streams or processes more closely, depending on interpretation. Option C refers more to a model or visualization of value co-creation rather than a practice. Practices such as incident management, service level management, architecture management, and supplier management enable the organization to perform specific types of work consistently and effectively within the wider value system.


NEW QUESTION # 71
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